SUBSCRIBE TO FIELD SERVICE NEWS FOR FREE AND ACCESS THIS RESEARCH REPORT NOW PLUS! ACCESS TO A MONTHLY SELECTION OF PREMIUM RESOURCES AVAILABLE ON THIS FOREVER-FREE SUBSCRIPTION TIER

Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector

Based on exclusive research from a Field Service News Research study run in partnership with HSO that engaged with over 280 field service leaders this report outlines a number of important trends within the field service sector...

Areas included in the report:

  • High customer satisfaction scores are an important indicator for winning new business - 56% of field service companies stated that strong CSAT metrics are extremely important for winning new business. 
  • Digital transformation has been rapidly accelerated by the pandemic  - 43% of field service companies state that not only has digital transformation been accelerated in their organisation but also that implementation of new technologies has already begun. 
  • Those organisations leveraging sentiment analysis were more than twice as likely see their CSAT metrics as extremely accurate - 16% of field service companies using sentiment analysis stated this to be the case compared to just 7% of those without such tools. 

These insights plus much more are included in this important report available exclusively via Field Service News Research on our free-forever subscription tier FSN Standard

ACCESS PAPER NOW!

Data usage note: By accessing this content you consent to the contact details you submit to access a free subscription to www.fieldservicenews.com to be shared with the HSO, who may contact you for legitimate business reasons to discuss the content of this study.  

©2020 1927 Media Ltd.. All rights reserved. Privacy Policy