Field Service News Symposium Live

A new type of conference for the new normal where the focus is on guided peer-to-peer learning amongst senior field service executives and leadership.

Tickets are exclusively available to FSN Elite members.

However! for the next four months we are offering a free upgrade to FSN Elite for all FSN Premium subscribers meaning you will get a full year's access to FSN Elite including exclusive access to the Field Service News Symposium Live!

Click the button below to subscribe now as limited spaces remain for the 2021 event.

October 27-28 | Birmingham, UK

Join FSN Elite Now!

Why Attend?

The Field Service News Symposium Live brings the concepts of FSN Elite into the physical world. Our focus is not to put on a schedule of speakers talking at the industry but on facilitating groups of industry leaders to discuss the challenges we all face together. We've replaced death by powerpoint with genuinely productive conversation that will drive the industry forward.

For senior service leaders dedicated to driving service excellence

Bringing the industry together to talk

When we say 'discussions' we're going far beyond the usual roundtables you might be used to. Below is just a selection of some of the unique discussion sessions we will be hosting across the two days...

Exclusive debrief sesssion

A deep dive group discussion into what the trends revealed in the latest study by FSN Research mean for our industry

Ask Me Anything Sessions

30 minute sessions where you can ask the questions you need answered to genuine subject matter experts across five separate sessions.

Masterclass Workshops

Led by industry pioneers, spend an hour and a half working alongside other senior leaders in a collaborative workshop environment.

CrowdThink Session

One big industry challenge tackled in real-time by the entire community as we work together across an hour in small groups in unison.


27th October Day

FSN Symposium Live

9:00am - 9:50am  

Check In & Refreshments

9:50am - 10:00am  

Opening Remarks

10:00am - 11:00am  

Think Tank Live Debrief session

11:00am - 11:30am  

Coffee and Converation

11:30am - 13:00pm  

FSN Masterclass Workshops

13:00pm - 14:00pm  


14:00pm - 15:30pm  

Industry AMAs

15:30pm - 16:00pm  

Coffee and Conversations

16:00pm - 17:00pm  


27th October Evening

Field Service Awards

19:00am - late

An evening of relaxed celebration of excellence and innovation in our industry. Relax and trade tales with your fellow service leaders over drinks as we raise a glass to our award winners.

28th October Day

FSN Symposium Live

9:00am - 09:50am  

Check In & Refreshments

9:50am - 10:00am  

Opening Remarks

10:00am - 11:00am

Field Service News Research Live Debrief session

1:00am - 11:30am  

Coffee and Converation

11:30am - 12:30pm

Industry AMAs

12:30pm - 13:30pm  


13:30pm - 15:00pm  

FSN Masterclass Workshops

15:30pm - 16:30pm  

Oxford Style Debate

16:30pm - 17:30pm  

Drinks and Discussions

Co-located with the Field Service Expo!

The Field Service News Symposium Live is co-located with the Field Service Expo a free to access event which will have a showcase of the best solution providers to the field service industry as well as a university led-recruitment clinic to help our industry tackle the ageing workforce crisis we are all facing...